[tilderman]

when I start the client on my linux server this is what I get:

==GAMECREATE CLIENT 5.1.1 STARTUP==
LOG: Fri Jan 12 19:08:04 2007: Starting GameCreate Client
LOG: Fri Jan 12 19:08:04 2007: Hostname: server.prodigma.com. IP: 200.110.156.30.
LOG: Fri Jan 12 19:08:04 2007: Master: us1.master.gamecreate.com,us2.master.gamecreate.com
LOG: Fri Jan 12 19:08:04 2007: Starting FTP server thread
LOG: Fri Jan 12 19:08:04 2007: SSL pipe not connected, attempting to connect
LOG: Fri Jan 12 19:08:04 2007: Master address(es): us1.master.gamecreate.com,us2.master.gamecreate.com
LOG: Fri Jan 12 19:08:05 2007: Got ip of '72.232.15.234' for us1.master.gamecreate.com
LOG: Fri Jan 12 19:08:05 2007: Begin connection attempt
LOG: Fri Jan 12 19:08:05 2007: Connect TCP socket
LOG: Fri Jan 12 19:11:14 2007: Connect attempt failed
LOG: Fri Jan 12 19:11:14 2007: PONG response not received, closing connection
LOG: Fri Jan 12 19:11:15 2007: SSL pipe not connected, attempting to connect
LOG: Fri Jan 12 19:11:15 2007: Master address(es): us1.master.gamecreate.com,us2.master.gamecreate.com
LOG: Fri Jan 12 19:11:16 2007: Got ip of '72.232.15.234' for us2.master.gamecreate.com
LOG: Fri Jan 12 19:11:16 2007: Begin connection attempt
LOG: Fri Jan 12 19:11:16 2007: Connect TCP socket
LOG: Fri Jan 12 19:14:25 2007: Connect attempt failed
LOG: Fri Jan 12 19:14:25 2007: Sending PONG, waiting for response
LOG: Fri Jan 12 19:14:26 2007: SSL pipe not connected, attempting to connect
LOG: Fri Jan 12 19:14:26 2007: Master address(es): us1.master.gamecreate.com,us2.master.gamecreate.com
LOG: Fri Jan 12 19:14:27 2007: Got ip of '72.232.15.234' for us1.master.gamecreate.com
LOG: Fri Jan 12 19:14:27 2007: Begin connection attempt
LOG: Fri Jan 12 19:14:27 2007: Connect TCP socket

----------------------------------------------------------------------
what is the problem???

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[Andrew]

It sounds like you are blocking the connection GameCreate Client needs to its master server.

Ensure you have no firewall rule that is preventing an outgoing connection to the master server (listed in your console dump) and port 1224.

[tilderman]

i've contact with my tech support, and they said that the port is opened... there are more ports to open?
What i can do to get this to work?

thanks in advance.

[Andrew]

1224 is the only one for the master server.

Perhaps you cannot connect to the server? You should be able to connect to that IP and Port.

[tilderman]

I've ping the master server
PING us1.gamecreate.com (72.232.15.234) 56(84) bytes of data.
64 bytes from 234.15.232.72.reverse.layeredtech.com (72.232.15.234): icmp_seq=0 ttl=50 time=190 ms
64 bytes from 234.15.232.72.reverse.layeredtech.com (72.232.15.234): icmp_seq=1 ttl=50 time=189 ms
64 bytes from 234.15.232.72.reverse.layeredtech.com (72.232.15.234): icmp_seq=2 ttl=50 time=189 ms
64 bytes from 234.15.232.72.reverse.layeredtech.com (72.232.15.234): icmp_seq=3 ttl=50 time=191 ms
64 bytes from 234.15.232.72.reverse.layeredtech.com (72.232.15.234): icmp_seq=4 ttl=50 time=190 ms
64 bytes from 234.15.232.72.reverse.layeredtech.com (72.232.15.234): icmp_seq=5 ttl=50 time=177 ms
64 bytes from 234.15.232.72.reverse.layeredtech.com (72.232.15.234): icmp_seq=6 ttl=50 time=177 ms
64 bytes from 234.15.232.72.reverse.layeredtech.com (72.232.15.234): icmp_seq=7 ttl=50 time=190 ms
64 bytes from 234.15.232.72.reverse.layeredtech.com (72.232.15.234): icmp_seq=8 ttl=50 time=190 ms
64 bytes from 234.15.232.72.reverse.layeredtech.com (72.232.15.234): icmp_seq=9 ttl=50 time=190 ms
64 bytes from 234.15.232.72.reverse.layeredtech.com (72.232.15.234): icmp_seq=10 ttl=50 time=190 ms
64 bytes from 234.15.232.72.reverse.layeredtech.com (72.232.15.234): icmp_seq=11 ttl=50 time=189 ms
64 bytes from 234.15.232.72.reverse.layeredtech.com (72.232.15.234): icmp_seq=12 ttl=50 time=175 ms
64 bytes from 234.15.232.72.reverse.layeredtech.com (72.232.15.234): icmp_seq=13 ttl=50 time=175 ms
64 bytes from 234.15.232.72.reverse.layeredtech.com (72.232.15.234): icmp_seq=14 ttl=50 time=177 ms
64 bytes from 234.15.232.72.reverse.layeredtech.com (72.232.15.234): icmp_seq=15 ttl=50 time=189 ms
64 bytes from 234.15.232.72.reverse.layeredtech.com (72.232.15.234): icmp_seq=16 ttl=50 time=190 ms
64 bytes from 234.15.232.72.reverse.layeredtech.com (72.232.15.234): icmp_seq=17 ttl=50 time=188 ms

--- us1.gamecreate.com ping statistics ---
19 packets transmitted, 18 received, 5% packet loss, time 18017ms
rtt min/avg/max/mdev = 175.299/186.517/191.021/6.111 ms, pipe 2

when I run the client, I've got this.
how i can solve it?

==GAMECREATE CLIENT 5.1.1 STARTUP==
LOG: Tue Jan 16 09:28:48 2007: Starting GameCreate Client
LOG: Tue Jan 16 09:28:48 2007: Hostname: server.prodigma.com. IP: 200.110.156.30.
LOG: Tue Jan 16 09:28:48 2007: Master: us1.master.gamecreate.com,us2.master.gamecreate.com
LOG: Tue Jan 16 09:28:48 2007: Starting FTP server thread
LOG: Tue Jan 16 09:28:48 2007: SSL pipe not connected, attempting to connect
LOG: Tue Jan 16 09:28:48 2007: Master address(es): us1.master.gamecreate.com,us2.master.gamecreate.com
LOG: Tue Jan 16 09:28:49 2007: Got ip of '72.232.15.234' for us1.master.gamecreate.com
LOG: Tue Jan 16 09:28:49 2007: Begin connection attempt
LOG: Tue Jan 16 09:28:49 2007: Connect TCP socket
LOG: Tue Jan 16 09:31:58 2007: Connect attempt failed
LOG: Tue Jan 16 09:31:58 2007: PONG response not received, closing connection
LOG: Tue Jan 16 09:31:59 2007: SSL pipe not connected, attempting to connect
LOG: Tue Jan 16 09:31:59 2007: Master address(es): us1.master.gamecreate.com,us2.master.gamecreate.com
LOG: Tue Jan 16 09:32:00 2007: Got ip of '72.232.15.234' for us2.master.gamecreate.com
LOG: Tue Jan 16 09:32:00 2007: Begin connection attempt
LOG: Tue Jan 16 09:32:00 2007: Connect TCP socket

[Andrew]

Hi,

Can you connect to the server via say telnet on port 1224?

We have other hosts online in the US1 domain which are working fine.

[mimic]

I'm having problems getting my GC client to connect to your master servers when my firewall is up. I have ports 1224 and 3579 added as TCP exceptions, but still won't connect. I turn off the firewall and I can connect.

Are you sure there aren't other ports being used that we need to open?