[Gagi2]

for example:

[adbot]

[Steve]

Turning off the server query will prevent GameCreate from restarting your servers if there is a query failure.

If you have been having issues with periodic query failures, this might be the best option for you since your servers will continue to run.

[DieHardServers]

How can we turn that off?

[Steve]

You can turn off the Server Query option by clicking on the host you want to edit, and going to the Configuration tab. You will see the Server Query option there.

[Kybber]

There have been serious connection problems for the last day or so. Hope you
can fix it before the weekend.

[Steve]

There's been a few known issues with eu.gamecreate that the guys have been working on getting sorted out.

Really don't have an ETA on a proper fix yet though sorry.

[Andrew]

[Kybber]

Sorry, meant to the master server. However, there were also prolonged
connection problems to the web interface recently, though not lasting about
a day as the master connection problems did.

Usually the problem manifests itself in that I observe one or more hosts are
marked as red in the web interface. I then RDP/ssh in and see from the
console that the GC client is constantly trying to connect, but fails to obtain
an SSH connection. When I restart GC it connects immediately and works
perfectly straight away. This happens at least twice per week. The above
mentioned case, on the other hand, involved almost all hosts and they were
unable to connect upon restart of GC.

Edit: Oh, and the GC client keeps disconnecting several times per day, but only
for shorter periods of time (minutes). I've just turned off email-warnings since
my mailbox kept filling up with hundreds of mails per day concerning those
short disconnects. Is that something which can be fixed, or should we expect
these short-lasting disconnects to remain even after you manage to fix the
main problems? (i.e. is it like that for you in AU as well?)

[Andrew]

Hey,

Okay thanks for the info.

AU is currently (for ~6ish months now) been running under a new master server which has been proven far more stable and reliable than the one previously in use (in EU/US and before that AU) as it has received numerous improvements and its underlying platform/architecture has changed.

This should prevent (hopefully) your constant disconnects from the master server and the clients getting "stuck".

[Kybber]

That sounds fantastic, Andrew! Will you make it public when the change has taken place?

[Andrew]

[Andrew]

The new master system is now in place for EU only.

Let us know how it goes for you Einar and others.

[Kybber]

Fantastic! I have reenabled host failure emails, and will keep you posted.
Great job!

All our hosts are being moved today, so things will be in limbo for a while,
though.

[Kybber]

I'm sad to say that now it's even worse. This
morning five hosts were disconnected, and when
I RDP'd inn it turned out that the GC client had
crashed on all of them.

I restarted GC on all five hosts, and on two of
them GC died again while starting up servers.

This also happened several times yesterday.

I'll send you some dump-files by mail.


There *may* have been fewer short-lasting
disconnects, though. But they don't really matter
much since they last only a few minutes - having
to constantly monitor the GC process as it seems
I have to do now is far worse.


Edit: GC keeps crashing east and west (and I
mean crash - either with a window saying it
had a software error and has written a dump
file to disk, or just disappearing). Up to 3-4
times on a couple of hosts.

[Kybber]

What's more: the short-lasting disconnects are
still there. Could it be that the EU host has some
kind of problems with their network? It might
be helpful to you if you created an EU domain
and connected one of your hosts to it to keep
an eye on the disconnects.